Frequently Asked Questions
Everything you need to know about our fresh artisan treats.
How do you ensure the freshness of my order during shipping?
All our products are baked to order and packaged in specialized airtight, eco-friendly containers. We use expedited shipping methods to ensure your treats arrive with that 'just-out-of-the-oven' taste.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan pastries. Please check the 'Dietary Needs' section of our menu for full ingredient lists and allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a future delivery date. This is perfect for birthdays, anniversaries, or special events.
How should I store my baked goods once they arrive?
We recommend consuming our products within 2-3 days for maximum flavor. For longer storage, most items can be frozen in their original packaging for up to one month; simply thaw at room temperature before serving.
Do you provide bulk discounts for corporate events?
We do! For orders exceeding 50 items, please contact our corporate catering team at [email protected] for specialized pricing and custom packaging options.